Unable to log out of Teams.

Question

Unable to log out of Teams.

Anonymous

Hello, I have a problem logging out of my Microsoft Teams for Education account. With the new version, it's not possible to log out, and after logging out, it's still possible to access the account without logging in again since it remains remembered. I tried going to account settings to remove the account, but it doesn't appear in the settings or in the control panel under credential management. Thank you.

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10 answers

Answer 1

Hello,

Since the account details is not available in your Windows credentials and you cannot see it when you check your profile from Teams app then you are no longer signed into the account.

However, to troubleshoot further, if you are on the classic Teams, please follow the steps below to clear Teams cache:

If Teams is still running, right-click the Teams icon on the taskbar, and then select Quit. Open the Run dialog box by pressing the Windows logo key +R. In the Run dialog box, enter the following path, and then select OK: %appdata%\Microsoft\Teams Delete all files and folders in the directory. Restart Teams.

Kindly refer to this article for more details: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache

Best regards,

Answer 2

Anonymous

So in Windows credentials, there is nothing related to Teams. When I click on my picture, it shows like this, I'm sending you a picture.

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Answer 3

Hello,

If you on a Windows OS, you could try the steps below;

Go to "Credentials Manager" > "Windows credentials" and delete all the credentials related to Teams.
Please confirm if you when select your profile picture at the top of the Teams app and you are able to see your Teams account as signed in.

Best regards, EngineTyme.

Answer 4

Hello, 1. This concerns the Teams desktop application. 2. I don't receive any error messages. 3. I have cleared the cache, but nothing happened. So, when I go to Settings -> Accounts -> Access work or school, there is no account listed there. I want to emphasize that this is the new version of Teams for school and work.

Answer 5

Hello,

My name is EngineTyme, an Independent Advisor and a Microsoft user like you and I would be glad to help you.

I understand that you cannot sign out of Teams.

Please confirm you have tried the following troubleshooting steps:

Are you trying to sign out of Teams on the web or Teams app?
Do you get any error message while trying to sign out?
Have tried clearing the cache of the Teams app after signing out?
Have you tried clearing cache for the browser if the problem is with Teams on the web?

You can follow the steps below to remove the account from your device if you are on Windows:

Select Start > Settings >Accounts >Access work or school. Choose the account that you want to remove from the device. Select Disconnect and then follow the instructions.

Here is the link to the article for signing out of Teams account for more details: https://support.microsoft.com/en-us/office/sign-out-or-remove-an-account-from-microsoft-teams-a6d76e69-e1dd-4bc4-8e5f-04ba48384487

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Please let me know if you have any questions or concern.

Best regards, EngineTyme.