Join button to add another device on windows teams app not working

Anonymous
2023-03-01T02:15:04+00:00

When I get a call from someone, both my computer and my cell phone rings.

If I answer on the computer, I can go into the teams app on my phone and it will ask me if I want to join the call on the phone. This is works ok.

If I answer on the phone, teams asks me on my computer if I want to join on my computer as a second device and has a join button , but nothing happens when i click on it any more.(it used to last week)

I have made sure Teams updated on both devices (I have teams for business)

I have signed out of both devices and resigned in

I have rebooted the computer

Can someone help please?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2023-03-01T02:59:13+00:00

    Hi Tracey-Lee,

    I'm Ahmed and I am here & happy to help.

    I apologize for the issue you are experiencing with MS Teams. Please be assured that I will do my best to provide a satisfactory response and assist you with resolving the problem.

    Please clear the cache and update MS Teams App:

    1. Update MS Teams:

    https://support.microsoft.com/office/update-mic...

    1. Cleare Teams Caches:
    1. Quit Microsoft Teams. Right-click the icon and select Quit.
    2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
    3. Delete the contents of the entire folder.
    4. Restart Microsoft Teams.

    https://learn.microsoft.com/microsoftteams/trou...

    >>> https://answers.microsoft.com/en-us/msteams/for...

    I hope this helps! Let me know if you have any further questions or concerns.

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

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  2. Anonymous
    2023-03-01T04:49:27+00:00

    Is there anything else I can help you with? Do you still have the issue?

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  3. Anonymous
    2023-03-01T04:58:35+00:00

    HI Ahmed

    have done all as you suggested above and the button still does not work unfortunately

    I can join meetings on phone and computer

    if I answer the call on the computer, I can add the phone but,

    when I answer on the phone the I cannot add the computer

    this was working as of Friday last week

    do you have any other solutions?

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  4. Anonymous
    2023-03-01T07:56:02+00:00

    I'm sorry to hear that the previous suggestions did not resolve the issue. Here are some additional troubleshooting steps you can try:

    • Make sure that both devices are signed in to the same Microsoft account.
    • Check if any firewalls or antivirus software are blocking Teams from working properly. Temporarily disable them and see if the issue persists.
    • Uninstall and reinstall the Teams app on both devices.
    • Try using a different network or Wi-Fi connection to see if the issue is related to your current network.

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  5. Anonymous
    2023-03-03T10:59:19+00:00

    Hi,

    I've been having the same issue for a few days, something has changed.
    I have my iPad on the same network, reinstalled it on my Windows PC and iPad, and cleared all my files from my %appdata% but still not working.

    Do you have any other solutions?

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