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When I get a call from someone, both my computer and my cell phone rings.
If I answer on the computer, I can go into the teams app on my phone and it will ask me if I want to join the call on the phone. This is works ok.
If I answer on the phone, teams asks me on my computer if I want to join on my computer as a second device and has a join button , but nothing happens when i click on it any more.(it used to last week)
I have made sure Teams updated on both devices (I have teams for business)
I have signed out of both devices and resigned in
I have rebooted the computer
Can someone help please?
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for the update, Mike - this is great at letting those that dont have permission to see their admin portals.
Throwing my hat into the ring as well. I can add the 2nd device in a meeting but not on a regular call.
EDIT: Added screenie of admin portal with latest update.
This is a Teams bug. Massive amounts of people are reporting this same issue as of about a week ago.
Having the same issue as well. One of users cannot join a call from his laptop after being on the call inside of his phone. The join button displays but is unresponsive. If he is on the call on his laptop, he can transfer the call by using the join button on his teams app on his phone.
Steps taken to resolve issue:
reinstalled app after uninstalling it and then restarting computer. tried again doing this but deleted all teams related folder structure in file explorer then restarted. also cleared temp files prior to reinstall and deleting all information from the teams cache location (%appdata%\Microsoft\Teams). installer was used directly from the teams website.
closed out app and cleared %appdata%\Microsoft\Teams folder before reopening and trying again.
signed out of app, cleared the above folder, and signed back in with same issue.
checked for updates on app after the reinstall and none were availlable.
User is on windows version 22h2 with no further windows updates available.
hardware - ThinkBook 14 G2 ITL
I am having the same problem and have done the clear cache suggestion and have uninstalled/reinstalled MS Teams. Still no luck. Have you figured it out?