No chat notification sound after updating Teams to new version 23285.3809.2525.961 on Mac

Anonymous
2023-11-20T10:49:01+00:00

Hi,
I have recently my Teams on Mac to new version "23285.3809.2525.961". Since the update, I am not getting any chat notification sound at all. I have checked all the relevent setting on micorosoft teams as well as in notification centre on Mac but no luck. Can anyone please help?

Many thanks in advance

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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  1. Anonymous
    2024-04-03T11:05:37+00:00

    I have same problem. I set true all of both system notification settings and teams notification settings after then restart, nothing fixed.

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  2. Anonymous
    2024-04-09T16:08:20+00:00

    This worked for me! Thanks so much!

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  3. Anonymous
    2024-04-09T18:04:48+00:00

    This was my problem!! Thank you. The NEW teams app sound was off (on my macbook notificaitons) but on on my Teams App settings.

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  4. Anonymous
    2024-04-19T14:18:14+00:00

    We had this issue on every mac. Teams would not play an alert sound when a chat is received from someone in Teams. All of the other settings mentioned were all set. The only addition that worked for us was this:

    1. Navigate to Sound Preferences of the Mac.
    2. We selected "Play sound effects through: Internal Speakers,
    3. The key was selecting "Play user interface sound effects"

    Once Play user interface sound effects was selected, sounds would come through when someone messages team members through Teams.

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    3 people found this answer helpful.
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  5. Anonymous
    2024-04-22T15:11:05+00:00

    It was having focus mode on for me as well. I turned it off and issue was fixed right away. Thank you!

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