No chat notification sound after updating Teams to new version 23285.3809.2525.961 on Mac

Anonymous
2023-11-20T10:49:01+00:00

Hi,
I have recently my Teams on Mac to new version "23285.3809.2525.961". Since the update, I am not getting any chat notification sound at all. I have checked all the relevent setting on micorosoft teams as well as in notification centre on Mac but no luck. Can anyone please help?

Many thanks in advance

Microsoft Teams | Microsoft Teams for business | Teams for Mac

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  1. Anonymous
    2024-06-28T21:51:36+00:00

    I tried every possible solution listed in all the pages of this chat and nothing worked. Randomly I logged into work on Monday and got this when opening teams. I had to uninstall and reinstall new teams twice before it would even open. Once I got it back up and running teams notification settings in Teams and on my Mac were both all turned off. I turned them all back on and now it is working.

    Somewhere along the way it said that the teams sound driver or something like that was missing or damaged so not sure if this will work for someone else who doesn't get this pop-up up but it's worth a shot. Good luck!

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  2. Anonymous
    2024-07-29T16:35:44+00:00

    Thank you! Thank you! As soon as I added MS Teams to the Allowed Apps in the Focus>Do Not Disturb List, all the notifications sounds started working!

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  3. Anonymous
    2024-08-07T23:42:37+00:00

    Try to check your 'do not disturb' setting. And turn that off.

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  4. Anonymous
    2024-08-27T04:01:44+00:00

    This was the only thing that worked for me. Thanks for sharing this. We also discovered that the sound only works if the Teams screen is minimised. If it is open to a full screen, there is no sound for the notification.

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  5. Anonymous
    2024-08-27T17:47:38+00:00

    In addition to adding TEAMS to the list of allowed apps in Focus>Do Not Disturb, I have also found that turning OFF the "Shared across devices" in System Setting>Focus both on my MAC and my iPhone also helps!

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