No chat notification sound after updating Teams to new version 23285.3809.2525.961 on Mac

Hi Rajnish, Thank you for reaching out to this forum. I'm Utkarsh and as a fellow Microsoft user, I'm here and ready to help you today.

I am a user like you, this is a user forum and not Microsoft directly.

I'm sorry to hear that you're experiencing issues with chat notification sounds in Microsoft Teams on your Mac. Let's try to troubleshoot the problem together. Here are a few steps you can follow:

1. Check Notification Settings in Microsoft Teams: a) Open Microsoft Teams on your Mac. b) Click on your profile picture or initials in the top right corner. c) Select "Settings" from the dropdown menu. d) In the "Notifications" tab, make sure that the "Chat notifications" option is enabled. e) Also, check if the sound for chat notifications is turned on and the volume is set to an audible level.
2. System Preferences on Mac: a) Go to "System Preferences" on your Mac. b) Select "Notifications." c) Find Microsoft Teams in the list of apps on the left. d) Ensure that the "Allow Notifications" box is checked. e) Check the notification settings for Teams to make sure sound is enabled.
3. Restart Microsoft Teams: Quit Teams completely by right-clicking on the Teams icon in the Dock and selecting "Quit." Restart Teams and see if the issue persists.
4. if none of steps works try Uninstall and reinstall teams.

I am NOT a Microsoft Agent/Employee.

I hope this is helpful! Best Regards, Utkarsh

Hi Utkarsh,
Thanks for your response. I have tried all of the step 1-4 but unfortunately issue is not resolved for me. I can use classic Teams in parallel and notifications work fine on classic teams but not on new Teams.

I'm really sorry for the inconvenience. visit the link below

https://www.ir.com/guides/teams-audio-not-working

Hi Utkarsh,
Really appriciate your response. I looked at the link you provided and it talks about the issue resolution on windows. I tried same steps on Mac counterpart settings and unfortunately no luck. I am facing the issue with notification sound not working. Other sounds are working fine for example I can hear other team members fine when in a meeting, I can also hear sound when someone calls me on teams but I can not hear any sound when someone pings me.

Regards,

Rajnish Kumar

I have the very same problem and it driving me crazy. Incoming call notifications have a sound but not for chats. I was thinking I am the only one

You have Microsoft Teams version 23285.3809.2525.961. You've got the latest version. It was last updated on 17.11.2023.The client version is 50/23101227712.