No chat notification sound after updating Teams to new version 23285.3809.2525.961 on Mac

This worked for me! Thanks!

I have the very same problem and it driving me crazy. Incoming call notifications have a sound but not for chats. I was thinking I am the only one

You have Microsoft Teams version 23285.3809.2525.961. You've got the latest version. It was last updated on 17.11.2023.The client version is 50/23101227712.

I have to admit I may have found my issue and I cannot prove this was always the issue from the beginning ... but I realized I was using MacOS/iOS focus mode most of the time. while working I was using focus "work" and with old Teams (which is now Teams classic) I had configured an exception for notifications during focus time. After updating to Teams 2.0 (and the renaming of Teams to Teams classic) this focus mode exception was still looking into a no more existing Teams app.

Since I realized this I now allowed Teams 2.0 to notify during focus mode and voila ... I have notification sounds again. shame on me ...

This seems to have worked for me. My user had to ensure on the New Teams app specifically had "Allow notifications when mirroring or sharing the display" turned on for notifications to make sound. Thanks!

Hi,
I have recently my Teams on Mac to new version "23285.3809.2525.961". Since the update, I am not getting any chat notification sound at all. I have checked all the relevent setting on micorosoft teams as well as in notification centre on Mac but no luck. Can anyone please help?

Many thanks in advance

I had same problem with new version and looks like in System sound setting under "Play sound effects through" - "Crestron audio" is selected. I don't know how and why it was not causing problem with old version but i selected my Macbook pro speakers there and it starts working..

I had same problem with new version and looks like in System sound setting under "Play sound effects through" - "Crestron audio" is selected. I don't know how and why it was not causing problem with old version but i selected my Macbook pro speakers there and it starts working..