Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

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  1. Anonymous
    2022-02-18T11:41:05+00:00

    The same issue here.

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  2. Anonymous
    2022-02-22T18:44:38+00:00

    I thought it was just me...and here are 23 pages worth of "same issue here" messages.
    It's been months and people are still posting so I assume there is no real fix in these 23 pages other than restarting the app?

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    2 people found this answer helpful.
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  3. Anonymous
    2022-02-23T07:16:13+00:00

    Yup, there is a workaround. Open any menu that has three dots "..." on it, then press [Escape].
    It helps, but it should not be like that.

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  4. Anonymous
    2022-02-23T10:46:41+00:00

    Almost one year later, over 100 thousand views and almost 1500 "have the same question" the problem persists.

    Same problem was reported again in different places (e.g. here: https://answers.microsoft.com/en-us/msteams/forum/all/leftright-keys-not-working-in-teams/c9ab318d-6272-42fb-bd4f-6f0e627e4b48)

    Would Microsoft consider fixing this issue anytime at all?

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  5. Anonymous
    2022-02-23T15:10:54+00:00

    checking the Disabling Hardware Acceleration option in the General Settings area worked for me (need to Quit and restart Teams afterwards for it to work).

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