Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

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  1. Anonymous
    2021-12-03T14:24:58+00:00

    After I disabled Print Screen button, the bug disappeared. Meaning the button was most probably causing it. You can still take screenshots using WINDOWS KEY + SHIFT + S.

    Check if it helps to you too:

    Save this text as a file with .reg extension, open it, add to registry and restart PC:

    Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

"Scancode Map"=hex:00,00,00,00,00,00,00,00,04,00,00,00,00,00,2a,e0,00,00,37,e0,\

00,00,54,00,00,00,00,00

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  2. Anonymous
    2021-12-03T19:04:07+00:00

    Glad you found a workaround in Windows. However, the issue is also found in macOS - so the PrintScr is just a piece of the puzzle.

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  3. Anonymous
    2021-12-03T20:43:59+00:00

    I think I found a clue today : After also experiencing the same symptom as described over and over and after many MS Teams apps restart. Here is what I found :

    This symptom seem to be contextual. when we do upper arrow the go back edit previous message, in some cases it seem to keep in memory that we are still in that context even if we are back in typing new message section.

    here step I did to find back left and right arrow normal behavior

    1. clear the "New message" section
    2. click upper arrow to go inside previous message in edit mode.
    3. click ESC key, to exit and go back to "New message" section

    This seem to have clear the cache and I did found back my left and arrow keys, within the "New Message" section.

    Stephane Forand

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  4. Anonymous
    2021-12-04T21:27:43+00:00

    Clearing the MS Teams cache resolved the issue for me. The issue was happening multiple times per day but now has no occurred for over 3 weeks.

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  5. Anonymous
    2021-12-04T22:28:38+00:00

    > Does this bug illustrate any larger issue?

    Yeah, electron apps are crummy. Between Teams, Postman, Lens, and VSC, I get 4 programs that take a GB of memory each to do basically nothing, and that never terminate properly.

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