Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

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  1. Anonymous
    2021-11-12T16:13:28+00:00

    Thanks for posting and letting us all know.

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  2. Anonymous
    2021-11-16T19:24:19+00:00

    I have been experiencing this daily and while closing Teams from the systems tray and re-launching it works, it's a really annoying bug. Haven't tried to clear the cache yet, but will be trying that for a more permanent fix. I am going to rename %AppData%\Microsoft\Teams\Cache to Cache.old and try that out for a few days.

    Update: Closing Teams completely out and clearing the cache seemed to work. I will update if it happens again.

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  3. Anonymous
    2021-11-17T14:02:59+00:00

    Disable spell check ;)

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  4. Anonymous
    2021-11-18T13:48:33+00:00

    Having the same problem. Found out that if I open the chat in a new window, the arrows start working again.

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  5. Anonymous
    2021-11-19T18:22:25+00:00

    Hi Sergio, thanks for the solutions. Restarting the app and if that fails restarting my computer works, but as others said can be quite time consuming especially when it happens multiple times a day. If the issue could be addressed permanently through an update at some point, it'd be much appreciated. I've noticed it happens with my Logitech k860 on multiple Windows 10 Pro machines; but not with keyboards such as the Surface Pro Type Cover. And only occurs with Microsoft Teams.

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