Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

Microsoft Teams | Microsoft Teams for business | Chats | Group chats

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

427 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2021-10-27T16:09:20+00:00

    I have the same problem but I noticed that I did not have Excel open. I did however have MSWord open and when I closed that, "Shazaaam" the arrow keys started moving my cursor again. I tested reopening Word again and, at least for now, the arrow keys continue to interact with Teams. will see if this continues.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-10-27T20:22:17+00:00

    I tried closing excel and it did not work for me. I also closed word as well, just in case. The left and right arrows still don't work in chat message box. I then tried outlook, Visual Studio, and MSSQL. Still not working.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2021-10-27T20:23:45+00:00

    Which version of office. I get this problem but excel does not appear to be the cause for me.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2021-10-27T20:30:25+00:00

    D. Ward's workaround woul be much better than restarting Teams, but unfortunately it didn't work for me (on Windows 10, version 1.4.00.26376 (64 bits)).

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-10-27T21:27:27+00:00

    Got the same issue. Dell laptop plus external MS USB keyboard. Got noticeably worse over the past week. Switch to any other app, left and right work fine. Switch back, arrows don't work but CTRL-Left and CTRL-Right are fine. Definitely not either of the keyboards.

    Keeping an eye out for correlation with Excel and Word usage. I also had someone tell me they thought it was related to spell check in Teams when it puts a red line under your mistakes. Have not been able to verify that either, wondering if he was just having a dig at my typing skills.

    Been using a lot of CTRL arrows with Backspace and Del in editing as a workaround. Will have to try SHIFT arrows as well but if you can't get rid of the selection, probably no good.

    Has anyone raised this as a bug?

    Was this answer helpful?

    0 comments