Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

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  1. Anonymous
    2021-10-22T17:52:32+00:00

    This same issue happens for me as well. So far, restarting my computer or the app doesn't fix it. I haven't found a way yet to fix it, though I haven't tried deleting cache or temp files. I use a wireless keyboard, which some people report might be part of the issue. I shouldn't have to change my keyboard.

    Something that I have noticed is that the up arrow is still recognized. It's a shortcut for editing my last message. I thought that might be pertinent.

    Teams, this is a pain in the butt. Please fix. Workarounds are fine in the short term, but this shouldn't be happening and it's a very annoying problem.

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  2. Anonymous
    2021-10-26T11:14:57+00:00

    I have the same issue, restart machine seems to be OK for a random period then the left and right arrow keys stop working, again. Strangely the arrow keys still work in any other application including Microsoft apps so its not system related just Teams App related. This started after the update to Teams allowing replies to messages in chat and use of up arrow to select edit of the last message in the chat window. Apart from that there have been no other significant changes to my machine.

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  3. Anonymous
    2021-10-26T11:42:26+00:00

    I am having the same issue. Guess its a bug, happens at random times as far as I have seen. Restarting Teams seems to solve it until it happens again. Hopefully we get it patched soon.

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  4. Anonymous
    2021-10-27T00:11:41+00:00

    Potential Reason for this issue could be Microsoft Excel.

    Hi All, in my case I have noticed that this only happen when I open Microsoft Excel at the same time.

    As soon as I close the excel , MS team behave normally and does not need restart.

    Can you let me know if you also experience the same thing ?

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  5. Anonymous
    2021-10-27T10:59:24+00:00

    Spot on, closed Excel, cursors started working again! Definitely looks like a bug

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