Left & right arrow keys don't move the cursor (in teams)

Hi, I'm Sergio, an Independent Advisor and Microsoft Team customer just like you, and it's a pleasure to help you.

You can probe one of them options:

1. you try to restart the app and try again.
2. you try to restart your computer and try again.
3. you ensure that you don't activate one screen reader in your

computer, you can use an audio output devise for it.

4. you need delete all cache files, you follow this steps:

• Fully exit the Microsoft Teams desktop client.
• Go to File Explorer, and type in appdata\Microsoft\teams.
• Once in the directory, you'll see a few of the following folders:

a. From within Application Cache, go to Cache and delete any of the

files in the Cache location.

* appdata\Microsoft\teams\application cache\cache

b. From within Blob_storage, delete any files that are located in here if any.

* appdata\Microsoft\teams\blob_storage

c. From within Cache, delete all files.

* appdata\Microsoft\teams\Cache

d. From within databases, delete all files.

* appdata\Microsoft\teams\databases

e. From within GPUCache, delete all files.

* appdata\Microsoft\teams\GPUcache

f. From within IndexedDB, delete the .db file.

* appdata\Microsoft\teams\IndexedDB

g. From within Local Storage, delete all files.

* appdata\Microsoft\teams\Local Storage

h. Lastly, from within tmp, delete any file.

* appdata\Microsoft\teams\tmp

You must restart the app and try again.

5. You must see this post, maybe you can find some tracks about it:

https://support.microsoft.com/en-us/office/keyb...

Greetings.

This is definitely a thing that happens. It messages up my writing a lot until I take the time to shut down Teams and restart.

Yeah , the only thing that has worked for me is restarting the whole computer unfortunately. I still don't understand what triggers it either.

I had the same issue and have a wireless keyboard. The issue resolved after restarting Teams. It seems to happen randomly and is quite annoying.

Hi - the solution is not solving the real problem here ... the problem is that what appears to be out of the blue the arrow keys in the Message field in Teams stops working - they still work in the Search field in Teams and for that matter in any other Application or Windows setting/File browser view etc ... and it happens often ... already suggested it might be tied to some legit keyboard strokes.

My setup is Windows 10 - Laptop with "internal" and wireless keyboard ... and both keyboards are affected.

Feel free to contact me - I am OK with a screen share if needed.