Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

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  1. Anonymous
    2021-06-11T17:21:43+00:00

    This is definitely a thing that happens. It messages up my writing a lot until I take the time to shut down Teams and restart.

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  2. Anonymous
    2021-05-11T02:05:46+00:00

    Hi, I'm Sergio, an Independent Advisor and Microsoft Team customer just like you, and it's a pleasure to help you.

    You can probe one of them options:

    1. you try to restart the app and try again.
    2. you try to restart your computer and try again.
    3. you ensure that you don't activate one screen reader in your

    computer, you can use an audio output devise for it.

    1. you need delete all cache files, you follow this steps:
    • Fully exit the Microsoft Teams desktop client.
    • Go to File Explorer, and type in appdata\Microsoft\teams.
    • Once in the directory, you'll see a few of the following folders:

    a. From within Application Cache, go to Cache and delete any of the

    files in the Cache location.

    * appdata\Microsoft\teams\application cache\cache

    b. From within Blob_storage, delete any files that are located in here if any.

    * appdata\Microsoft\teams\blob_storage

    c. From within Cache, delete all files.

    * appdata\Microsoft\teams\Cache

    d. From within databases, delete all files.

    * appdata\Microsoft\teams\databases

    e. From within GPUCache, delete all files.

    * appdata\Microsoft\teams\GPUcache

    f. From within IndexedDB, delete the .db file.

    * appdata\Microsoft\teams\IndexedDB

    g. From within Local Storage, delete all files.

    * appdata\Microsoft\teams\Local Storage

    h. Lastly, from within tmp, delete any file.

    * appdata\Microsoft\teams\tmp

    You must restart the app and try again.

    1. You must see this post, maybe you can find some tracks about it:

    https://support.microsoft.com/en-us/office/keyb...

    Greetings.

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