Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

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  1. Anonymous
    2021-12-03T19:04:07+00:00

    Glad you found a workaround in Windows. However, the issue is also found in macOS - so the PrintScr is just a piece of the puzzle.

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  2. Anonymous
    2021-12-03T14:24:58+00:00

    After I disabled Print Screen button, the bug disappeared. Meaning the button was most probably causing it. You can still take screenshots using WINDOWS KEY + SHIFT + S.

    Check if it helps to you too:

    Save this text as a file with .reg extension, open it, add to registry and restart PC:

    Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Keyboard Layout]

"Scancode Map"=hex:00,00,00,00,00,00,00,00,04,00,00,00,00,00,2a,e0,00,00,37,e0,\

00,00,54,00,00,00,00,00

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  3. Anonymous
    2021-12-03T14:14:59+00:00

    Best work around so far. Please pin this somehow!!

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  4. Anonymous
    2021-12-01T18:50:42+00:00

    It is DEFINITELY a bug in the code, a software issue. It only happens in Teams. It only happens in the message box. AND the arrows still work if you use CTRL-RIGHT or CTRL-LEFT

    I read up here that the option to fix it (and it worked for me) is press TAB, so you move to the toolbar under the message box. Then move with the arrows left and right (it works! confirming it is a bug). Then you can move back to the message box and the arrows will be working again.

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  5. Anonymous
    2021-11-30T19:43:47+00:00

    ... 1.      Is it a laptop or desktop computer? ...

    It is 100% certain this is a software bug located in the Teams code. The key press event is caught and suppressed and then it is not correctly reverted in all events that would require the original behavior. The end users have a work around tricking the UI back into the correct state.

    My question is: Did Microsoft ever consider the possibility that this was a software issue? Do they even accept it now? I think we can accept that there will not be a fix for it, and if it is ever fixed it will be snuck in an unrelated security update.

    Does this bug illustrate any larger issue?

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