Left & right arrow keys don't move the cursor (in teams)

Anonymous
2021-05-11T01:15:20+00:00

ft and right arrow keys have no effect in TEAMS BUT left-arrow + CTRL moves left one word, and right-arrow + CTRL moves right one word. So it is clear the arrow keys on the keyboard are functioning and sending signals to the computer. I also tried my laptop built in keyboard & the number pad. All have the same effect. What could be making the arrows by themselves not work?  (Up and Down arrows work normally.)

1.      Is it a laptop or desktop computer?
Laptop 

2.      What is the make and model of the keyboard?
HP laptop keyboard & logitech external 

3.      Was it working fine earlier?
Yes at most an hour before

4.      Were there any recent changes made on the computer prior to the issue?
No. Maybe I inadvertently hit some hot key?

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  1. Anonymous
    2021-11-16T19:24:19+00:00

    I have been experiencing this daily and while closing Teams from the systems tray and re-launching it works, it's a really annoying bug. Haven't tried to clear the cache yet, but will be trying that for a more permanent fix. I am going to rename %AppData%\Microsoft\Teams\Cache to Cache.old and try that out for a few days.

    Update: Closing Teams completely out and clearing the cache seemed to work. I will update if it happens again.

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  2. Anonymous
    2021-11-12T16:13:28+00:00

    Thanks for posting and letting us all know.

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  3. Anonymous
    2021-11-12T00:01:44+00:00

    Thanks mate, works.

    This was driving me crazy. I was blaming the external wired keyboard I was using thinking I'd invertedly hit a function button or something.

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  4. Anonymous
    2021-11-09T17:43:30+00:00

    Andrew - Even though Microsoft isn't saying so thanks for responding and letting us all know your experience. if it's widespread for you on Win11 users that could be very important info towards solving the issue even if we (users) are the ones who have to figure this out if Microsoft will not.

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  5. Anonymous
    2021-11-09T13:13:39+00:00

    This is becoming a widespread issue in my organisation - especialy with Win 11 users - although that may be a red herring as they are the first to complain how Win11 is very inefficient for buisness users with all the messing around.

    Everything in teams still works aprt from left and right arrows.

    Quite teams and restart and it works fine for an hour or two then just stops and you end posting garbage to people.

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