Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

344 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-04-12T09:44:45+00:00

    Hello,

    Is everything running fine with your "combo" Windows Computer, Teams and Airpods Pro?
    Are you using Airpods Pro microphone? Is your voice heard clearly?

    Thanks

    Was this answer helpful?

    0 comments
  2. Anonymous
    2022-04-13T01:56:14+00:00

    Hi!

    I managed to get it to work with Microsoft Teams (and Zoom) on my Surface Pro almost every time now.

    Before I sign in to any video call - I always check "Settings - Bluetooth and Other Devices - Audio"

    Make sure under Audio, Airpod must show as "Connected voice, music".
    Then in Teams, choose "Custom set up". Speaker is Airpod Pro. Microphone is my Logitec video cam.

    It WILL NOT work if you select Airpod as your microphone.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-04-13T08:16:47+00:00

    Hi,
    Thanks for the fast reply.
    This was my fear "...WILL NOT work if you select Airpod as your microphone.".
    The fact that w have to use an alternative microphone reduces the Airpods user experience.
    Thanks anyway.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2022-04-13T08:18:00+00:00

    ******@gmail.com

    Was this answer helpful?

    0 comments
  5. Anonymous
    2022-04-14T12:13:32+00:00

    Hello,
    I confirm that both audio sound and microphone works with my AirPod Pro using Teams with PC Windows 10.

    I have not configured anything special in Windows settings.

    If you need any information I can tell you what is sound configuraton in Windows and/or in Teams.

    Was this answer helpful?

    0 comments