Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-12-02T13:08:31+00:00

    At this time there is no workaround. Our engineers are working with Apple developers to find fixes for these issues. I understand this inconvenince totally, please wait for the updates in the future.

    Sincerely,

    Shawn

    Shawn: this answer is OVER A YEAR OLD After that amount of time, and the popularity of Apple AirPods, are you saying your engineers still haven't figured this out? This is extremely tone-deaf on Microsoft's part, which is something I'm sadly getting used to.

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  3. Anonymous
    2021-12-06T13:54:23+00:00

    Shawn: please explain why this is taking so long. You did not address this. After this amount of time, I am beginning to believe that there never will be a fix.

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  4. Anonymous
    2021-12-06T14:11:03+00:00

    Here's what I have figured so far from the past year.

    -Moved from Catalina to Big Sur and now to Monterey.

    -Did a forget AirPods Pro from the bluetooth in system preferences

    -Re-"pair" your air pods pro

    So far this has worked for me and the AirPods Pro is no longer cutting out of Teams.

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  5. Anonymous
    2022-02-04T08:07:39+00:00

    as an information my Airpod pro are now working well with Teams since I changed for a more recent computer.

    This was not the case on my previous computer in December... but I have not noted what are the exact differences.
    for information I am now using Teams version is 1.4.00.35564 (32 bits) with Windows 10 Entreprise 20H2

    and configuration of my computer is 11th Gen Intel(R) Core(TM) i5-1145G7 @ 2.60GHz 2.61 GHz

    I should not be the only one having this problem solved, I just wanted to share with you.

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