Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-16T08:36:07+00:00

    Does somebody from Microsoft read this blog? 

    If this problem exists for years, with different brands... Can't they do something???

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  2. Anonymous
    2021-02-18T21:35:57+00:00

    Hi all!

    Same here. thought it was the update to Big Sur but it's unbelievable that Teams itself makes these problems.

    Hopefully it will be solved soon

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  3. Anonymous
    2021-02-25T14:25:04+00:00

    For some reason mine echoes. is this because i also have a webcam plugged in that has a speaker? its very annoying.

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  4. Anonymous
    2021-03-02T21:12:55+00:00

    Yes. I've found the same experience on Windows 10, except with the latest Teams update when I lose connection to the Airpods, Teams crashes and I am unable to switch back to the internal mic and speaker. I have to completely restart my computer.

    Incredibly frustrating. This is core functionality that needs to be fixed ASAP.

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  5. Anonymous
    2021-03-05T15:36:01+00:00

    I've got the same issue.

    Airpods works perfectly on all devices (Apple and other) and also work on my laptop (both speakers and microphone).

    When using MS Teams only the microphone works and not the speakers. The issues lies therefore within Teams itself

    I've looked at the MS Teams settings which recognizes the Airpods.

    There are many comments/questions on communities for a number of years stating exactly the same for both Skype and Teams but no solution  from Microsoft so far.

    Please advise how to make my bluetooth earpods work.

    I have been using AirPods with Teams for roughly the last year and have had this same issue from time to time, mostly due to my other Bluetooth devices "stealing" the AirPods.

    However, for the last week or so I have had it constantly. AirPods will connect to the laptop but when I start a Teams call, I can be heard but can't hear others. Once or twice I have been able to open and use my AirPods after the Teams call is in progress, but not when starting up a call. Then when I switch to another call, even if they are back-to-back, suddenly the AirPods won't receive audio again.

    Bottom line, lately the issue has been that the AirPods won't connect to receive audio when entering a call.

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