Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-01-22T03:16:25+00:00

    Hi.

    My experience:

    1. On startup, Teams would connect with Airpods.
    2. Audio setup in teams recognizes Airpods Pro
    3. Meeting will start connected to Airpods Pro
    4. In the middle of the conversation/meeting the audio cuts out and goes to internal mic and speaker.
    5. Needs to re-connect bluetooth connection to Airpods Pro
    6. Then cut-out again

    On other sw like zoom and gogle meetings this doesn't happen

    Here's my current setup: 

    • Airpods Pro: Version 3A283
    • Mac OS: 11.1
    • MacBook Pro : 13 in, Early 2015
    • Teams Version:  1.3.00.33671

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  2. Anonymous
    2021-01-22T08:53:12+00:00

    I reckognize this.... only in Windows 10. 

    Can we conclude that MS Teams is the problem?

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  3. Anonymous
    2021-01-22T08:55:00+00:00

    Hi jeff,

    Yes i'm Dutch.

    in answer to your question; AirPods are paired and connected. But still I loose sound. Looks like I do not loose connection.

    Gtz Henk

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  4. Anonymous
    2021-01-25T13:41:34+00:00

    Hi Shawn,

    The webpage you link to doesn't specify teams compatibility, only Skype and Lync...

    https://docs.microsoft.com/en-us/skypeforbusiness/certification/devices-usb-devices?toc=/MicrosoftTeams/toc.json&bc=/microsoftteams/breadcrumb/toc.json 

    I need to buy Bluetooth earbuds for my iphone and have no way of knowing which will work... it feels just like 1999...

    Best regards,

    Alfonso Tapia.

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  5. Anonymous
    2021-01-27T18:24:01+00:00

    Hi,

    I use my Airpods pro with Teams for Linux. They work perfectly (as mic AND speaker). I have to change the profile to "HSP/HFP" instead of "A2DP Sink" when I use them with Teams.

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