Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-19T13:48:43+00:00

    @Rob Hallett, can you list your Windows 10 version and build? This is serious issue for me.

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  2. Anonymous
    2020-11-22T07:29:03+00:00

    Hi Tiago,

    Try the following in your "Device Settings" within Teams.

    -  Speaker = Airpod Pro Stereo (not hands free)

    -  Microphone = Laptop microphone

    That's how I got mine working with Teams on my Microsoft Surface Pro.

    Hope you can get it to work!

    Nancy

    Dear Nancy,

    Thank you for this. I am really thinking about buying a pair of Airpod Pro, but I need it to get it working with teams.

    I have found your solution on a youtube video also, however the unanswered question still was, if you are using the microphone of the laptop with this settings or that it is going through the mic of the Airpod Pro?

    I also saw Rob Hallett's reply below that he has is working now. 

    Best regards

    Rick

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  3. Anonymous
    2020-11-22T20:06:28+00:00

    At this time there is no workaround. Our engineers are working with Apple developers to find fixes for these issues. I understand this inconvenince totally, please wait for the updates in the future.

    Sincerely,

    Shawn

    Hi

    I discovered, a bit by accident, that the Jabra 370 USB bluetooth adaptor Alongside the AirPods seems to fix the problem- AirPods work very well on MS teams now. It is an extra c£50 though! I’m sure it’s not an official fix-but might help others.

    Calum

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  4. Anonymous
    2020-11-23T01:14:23+00:00

    Hi Tiago,

    Try the following in your "Device Settings" within Teams.

    -  Speaker = Airpod Pro Stereo (not hands free)

    -  Microphone = Laptop microphone

    That's how I got mine working with Teams on my Microsoft Surface Pro.

    Hope you can get it to work!

    Nancy

    Dear Nancy,

    Thank you for this. I am really thinking about buying a pair of Airpod Pro, but I need it to get it working with teams.

    I have found your solution on a youtube video also, however the unanswered question still was, if you are using the microphone of the laptop with this settings or that it is going through the mic of the Airpod Pro?

    I also saw Rob Hallett's reply below that he has is working now. 

    Best regards

    Rick

    Dear Rick,

    I am using the microphone of the laptop or the microphone of the video cam.  It will not work if I opt for Airpod Pro Stereo under microphone settings.

    Thanks ans Regards,

    Nancy

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  5. Anonymous
    2020-11-23T01:20:22+00:00

    Airpods were working fine for me, until yesterday, when I upgraded Teams. Now it doesn't work at all. Keeps disconnecting my AirPods.

    Hi,

    I am using Teams on Microsoft Surface.

    It disconnects once the call ends and before I make the next call on Teams, I will need to go to Desktop Settings, and reconnect the Airpod Pro under Device Settings again.  

    As I have mentioned in the earlier post, it will always remained "Paired", but I will need to click connect, and ensure it shows "connected music" or "connect voice music" then "Airpod Pro Stereo" will show up as a speaker option in Teams' Device Setting.

    I have to do this step before every call.  Troublesome though it may be, at least it works with Teams and does not disconnect during any call.

    Hope this helps!

    Nancy

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