Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

344 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-10-09T10:22:50+00:00

    I did not have to update anything.  It just worked after failing for one whole week.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-10-09T10:37:40+00:00

    I have the same problem and I don't use apple airpods. I just use a regular wireless Tronsmart earphones :(

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-10-12T15:42:09+00:00

    Any news on what is happening with this?

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  4. Anonymous
    2020-10-12T16:20:43+00:00

    I've already managed to get around, but it's not the optimal solution.

    To be able to use the earphones, I have to configure in Teams that the microphone to use is pc microphone and the speakers use the earphones.

    It is not the ideal situation as the pc microphone does not pick up as much sound as the headset microphone.

    If someone with Apple Airpods can try this option, perhaps it can help MS find an effective solution.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-10-13T06:33:06+00:00

    That's my set-up in Teams too.  But it was "auto-configured" as such i.e. I did not have to select the options.  This is "Custom Set-up" in Teams and that's how it worked.

    Was this answer helpful?

    0 comments