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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks to all of you who replied!
It finally worked for me! All I did was switch off bluetooth on my iPhone when I use Airpod Pro for Teams calls on my Surface. I did not change any settings on my Surface.
It works for me but I can not use Stereo which I would get a better quality. I could use it with other conference apps like WebEx. Is this because it is not fully supported yet?
For me - when it decided to work - it defaults to stereo. Again - I did not change any setting on my Surface.
My airpods DID work great with Teams on my Macbook for work until 2 weeks ago. I used airpods with Teams for 9 months and suddenly my airpods made me sound like a robot on Team ( coworker sent me a video). I thought my airpods went bad and started using old pluggin Iphone earbuds. I realized that my airpods work fine on my iphone, other devices and while using other conferencing applications on my Macbook. Today I tried using my Aipods again on Team with no success and my different co-worker said she recently started having the same issues with Team and her Airpods....
You would think it was a simple bluetooth connect and functionality wouldn't be an issue since they worked fine for so long. Especially using Airpods with a MacBook and Teams being an application on the device. The sudden change is very suspicious.... Maybe I'm extra bitter because Microsoft's Outlook/Teams outage this week created a new set of issues.
If you aren't going to let Airpods work with teams a majority of the time, don't say they aren't "officially supported". Say they are "not compatible", so we don't waist time trouble shooting. Be up front.
Is there any update regarding the compatibility issue of airpods with MS teams? tried using airpods with windows 10, all applications were okay but using MS teams are still failing.