Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

344 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-09-01T20:31:57+00:00

    Brodus1Maximus - Maybe Apple does not want to comply with Microsoft's standard.  I expect it can be that both are at fault.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-09-02T16:13:57+00:00

    Hi All,

    Our company also switched to teams from Skype for business.

    WorkAround: 

    When ever my airpods are active, when I first join the call in Teams mobile app, there will be no sound from airpods at all.

    I clicked on the speaker symbol, changed the speaker output to be the normal speaker on iphone and then changed it back to airpods. it then works perfectly fine. I was using this workaround every day for my Teams calls.

    I hope this helps others.

    Thank you.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-09-06T16:28:25+00:00

    Hello Lisa

    Thanks for the reply (sorry only just seen it) but I had other issues with wireless bluetooth headsets such as them going into standby when not in use and having to be turned off and back on to work and also the Airpods would not stay in my ears. I bought them for wearing on my bike and for using in Teams meetings and as they wouldn't work for either so I went back to a Jabra USB headset which I use that works every time.

    It may be that a bluetooth adaptor would have worked better but luckily I was able to take them back for a refund.

    Robin

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-09-07T19:34:16+00:00

    All,

    i foubd this link on forums - this is a link to vote for airpods to be supported.

    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33069673-support-for-airpods

    regards

    Stuart

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  5. Anonymous
    2020-09-10T06:53:24+00:00

    Hi,

    I recently bought a pair of Airpod Pro hoping to use it for all my Teams call.  It was a disaster so far.  I can hear perfectly on Youtube, Spotify etc. And when I first sign into Skype and Teams call - I can hear.  But after less than 30 sec, I cannot hear anymore even though on the Sound setting window, the sound bar has activity.  I am almost giving up as I tried all solutions given on the net so far and none has worked.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments