Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-08-09T12:00:45+00:00

    I had to give up trying to be wireless and switch back to an old USB headset as the technology is just not there yet it seems.

    With Apple AirPods Pro on Teams everyone else was deafening and couldn't be turned down and no-one could hear me as my voice was very muffled so they were useless. Aside from that they wouldn't stay in my ears even with the biggest tips/ends fitted whilst just sitting at my desk. Aside from falling out they worked and sounded great with Apple devices (of course).

    Before that I tried Galaxy Earbuds Plus but they they constantly dropped the connection or had loads of interference making it very hard to hear the other party and most of the time I had to disconnect and reconnect before they would work so couldn't answer calls in time but I don't think this problem was related to Teams (like with Apple) and more just dodgy hardware (was even bad on an Android phone). Shame as they fitted my ears too!

    Maybe Apple and Microsoft will find a way for this to work in a future version one day once we are all back to work and no longer need it. Even when they develop something on Teams it seems to take months to roll it out for some inexplicable reason. Celebrities on TV seem to always use Apple Airpods too so wonder how they get them working but think most may be using Zoom.

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  2. Anonymous
    2020-08-11T04:18:44+00:00

    Hi Robin,

    Before you give up. Try getting a USB for bluetooth for my PC (even though my PC has bluetooth already set up). I bought the Insignia USB bluetooth adapter for Windows PC's. I have had airpod pros for months and Teams couldn't connect to them.I tried this USB bluetooth and it worked perfectly!!

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  3. Anonymous
    2020-08-11T15:15:02+00:00

    please fix this. I have the same issue. the airpod pro works perfectly with my surface book 2 and other iOS devices, just not with teams and ringcentral (Zoom)

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  4. Anonymous
    2020-08-12T09:24:41+00:00

    OMG, this was reported in january and it still doesnt work in August??

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  5. Anonymous
    2020-08-12T10:21:22+00:00

    OMG, this was reported in january and it still doesnt work in August??

    Its been ongoing way before that. The most upsetting thing is that neither apple or microsoft through other support tickets will acknowledge or explain why it doesnt work. If there is a technical explanation that would go someway ....

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