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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Having a similar issue on my PC. The speakers work perfectly, but when I try to use the Airpod Pro microphone, Teams tells me that my device doesn't work and to connect to a new mic. Microsoft needs to get it together.
No free solution but get yourself a Jabra 370 USB receiver and pair your airpods to that and it works 100%. Other brands or newer jabras might work. i think it has something to do with bluetooth hands free 4.0???
Please fix this. This is sooo annoying.
Would this work with any Bluetooth adapter? Could it just be one that goes into the headphone jack, which are like 15 bucks. I started my job today and was so mad my new airpods didn't work.
Hi Colin Armstrong,
For the current situation, Airpods/ Airpods Pro are not in the list of Teams fully supported devices: USB audio and video devices. I have noticed that a part of users submitted similar feedback on Skype for Business UserVoice and Teams UserVoice. Please help us vote for the existed idea to notice the related team to improve the compatibility performance between Teams and Airpods devices. Thanks for your engagement.
To provide you with the best experience, Office for Mac supports Apple’s three most recent versions of macOS, 10.15, 10.14, and 10.13. If you’re on an unsupported version of macOS, your Office apps will still work but you would no longer receive any updates including security updates. Please kindly refer to this article: Microsoft OS requirements for Office 2019 for Mac and Office 365 for Mac
Best Regards,
Shawn
When will MS support AirPods? It is unacceptable to not do so given MS is making it's own customers more unhappy than Apple's. We'll all just continue to use Zoom when we need web conferencing, and Slack, until MS wakes up.