Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-07-15T19:36:56+00:00

    Hi All,

    I'm going to repeat a post here in the hope that it helps others:

    I have had a lot of success (but not perfect) with the following steps to get my AirPods Pro to work with MS Teams on Windows 10:

    1. Go to Device Manager
    2. Select Sound, video and game controllers
    3. DISABLE the "AirPods Pro Stereo" driver

    I then make sure to Disconnect the AirPods Pro from my iPhone in Bluetooth settings.

    This works nearly 100% of the time for me.  Note that you should not open the AirPods Pro case however, as that has caused disconnections.

    Best of luck to all!

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  2. Anonymous
    2020-07-21T08:07:45+00:00

    My Airpods work for calls on my iphone MS Teams app, but noticed that if i try to listen to voicemail i cant hear anything. Do you have the same issue?

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  3. Anonymous
    2020-07-21T21:28:44+00:00

    I just tested it and I was able to use my Air Pod Pros to listen to a voicemail in Teams.

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  4. Anonymous
    2020-07-27T21:41:32+00:00

    I was just able to successfully use my new Airpods to hear and speak on a Zoom meeting.  Had to make sure Zoom Audio was set to use the Airpods but no other actions were necessary.  My company pays for Teams and Skype but I will start using the currently-free Zoom for all my meetings instead.

    So, Microsoft, we Airpod owners do have other options!

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  5. Anonymous
    2020-07-27T21:57:28+00:00

    I was just able to successfully use my new Airpods to hear and speak on a Zoom meeting.  Had to make sure Zoom Audio was set to use the Airpods but no other actions were necessary.  My company pays for Teams and Skype but I will start using the currently-free Zoom for all my meetings instead.

    So, Microsoft, we Airpod owners do have other options!

    This does not solve the issue though.

    my company does not use zoom.

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