Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-07-09T19:09:28+00:00

    I’m using an iMac.

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  2. Anonymous
    2020-07-09T19:20:10+00:00

    I connected my AirPods to my iMac using the standard BlueTooth connection.  After doing that my AirPods show up in Teams as an audio device.  It's working well for me.

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  3. Anonymous
    2020-07-15T16:55:17+00:00

    Can you please escalate this to Microsoft tech support to help get this resolved ASAP?! This has remained an issue for several months, particularly for those using a PC (for work) with Teams and AirPods. Get with the program Microsoft- I get that you compete with Apple, but this is not a good long term strategy. We will continue to use AirPods. Please fix this stat!!!

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  4. Anonymous
    2020-07-15T17:09:14+00:00

    Either Microsoft engineers are stupid or senior management is stupid, arrogant, and do not care about customer needs.

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  5. Anonymous
    2020-07-15T19:21:32+00:00

    There have been a lot of opinions expressed here that I presume were generated due to frustration, etc. Understandable, but not necessary.

    I have also found that Bose 700 headphones have similar problems with Teams.  Further more it seems that Bluetooth issues exaggerate them, just from the design perspective of the technology.  I share frustration that the air pod pros are not as usable and workable as I thought they would be.  Been contemplating returning them.  But i have found that if I tell teams I want to use  the air pod pros in stereo (tuning off their mic), then it works pretty well. Laptop mic, doesn't, but then external mic works well along with the air pod pros.  What is exasperating, which i believe is a Microsoft issue, is that when something else in the computer trys to take over the hearing from the air pad pro.  Even when something simple like someone joins an ongoing Teams meeting, and the message shows them waiting, then the hearing of the meeting is turned off, for a few moments. Similarly when someone sends you a chat, it disengages the audio for a time also.  That is very annoying and makes one miss part of the meeting and should not happen or should have an obvious work around, that I have not found....

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