Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-05-10T14:22:53+00:00

    unfortunately I faced the same issue today :(

    but I think my problem is a bit different … as I was hearing people but they didn't hear me … so I guess my speakers were working however microphone was not. this was from my laptop hence decided to change to my iPhone … while using Teams on my iPhone the airpods kept disconnected after every few seconds :(((

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  2. Anonymous
    2020-05-11T22:11:55+00:00

    I have the same issue with my work Windows 10 laptop(Lenovo).  Received my Airpods today, paired them via bluetooth, performed test call via the Teams settings and could not hear anything, but my voice was working! :-(

    I also have a Macbook Pro running High Sierra with Teams installed and the Airpods work flawlessly! No surprise there then :-)

    UPDATE 15/05:  I have decided to send my Airpods back until this is fixed.

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  3. Anonymous
    2020-05-12T00:15:06+00:00

    The biggest surprise to me was when I tried my son’s Huawei pods and worked seamlessly with trams whereas the airpods did NOT !!!!!!!

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  4. Anonymous
    2020-05-12T08:48:13+00:00

    I've been using my AirPods Pro for 8 weeks seamlessly on Teams on iMac Mac OS and HP laptop Win10 - today my AirPods no longer function normally on Team ...  it doesn't recognise the "Headset" capability

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  5. Anonymous
    2020-05-12T14:40:05+00:00

    That’s awful !!!

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