Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

344 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2020-06-02T22:55:22+00:00

    Hi,

    that’s very strange!!! 

    really !!! The airpods work but not the airpods pro ???

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-06-02T19:32:06+00:00

    I agree completely my perspective now says that this is a TEAMS problem.

    I now have Bose 700 headphones, and they will work, but if anything else in Windows 10 pops up, or sends a notification, bam, the headphones with both hearing and talking are off. even if I get an email notification. so I turn Outlook off, and still other items, as if Excel is on or other things happening.

    Anything seems to interrupt the headphones.  Considering that the mic's in laptops, are not very good and pick up hum if the computer is running hot, headphones with mic, or external mics are needed.

    This tells me all this is a MS problem, unless there is a way in Windows 10 to turn off notifications while using TEAMS?.  I had similar issues with apple Air-pad pro, so switched to Bose 400, still not working.

    MS TEAMS needs to pay attention and work on this.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-06-02T19:03:47+00:00

    Hi Shawn,

    Has there been any advancement with  the Airpod connection to Teams? My coworkers use Airpods and it's fine when on Teams. I bought Airpod Pro and I cannot seem to get an audio connection. I did get audio once for a min and can't seem to get it back again.  Any advise would be great. Thanks

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-05-30T10:11:31+00:00

    This is ridiculous. Airpods work with every App on my Mac or iPhone, except the Microsoft apps...

    Also the experience with Excel is way worse on a Mac. 

    You just make the user experience deliberately worse for Windows software on Apple products. 

    This just deteriorates the image of Microsoft. So sad.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-05-29T22:03:48+00:00

    I work at a school and am having this issue. I am super bummed because I got airpods partially to use for work as I find they are less distracting visually. I would love for this to be fixed.

    Was this answer helpful?

    0 comments