Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-07-27T21:41:32+00:00

    I was just able to successfully use my new Airpods to hear and speak on a Zoom meeting.  Had to make sure Zoom Audio was set to use the Airpods but no other actions were necessary.  My company pays for Teams and Skype but I will start using the currently-free Zoom for all my meetings instead.

    So, Microsoft, we Airpod owners do have other options!

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  2. Anonymous
    2020-07-21T21:28:44+00:00

    I just tested it and I was able to use my Air Pod Pros to listen to a voicemail in Teams.

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  3. Anonymous
    2020-07-21T08:07:45+00:00

    My Airpods work for calls on my iphone MS Teams app, but noticed that if i try to listen to voicemail i cant hear anything. Do you have the same issue?

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  4. Anonymous
    2020-07-15T19:36:56+00:00

    Hi All,

    I'm going to repeat a post here in the hope that it helps others:

    I have had a lot of success (but not perfect) with the following steps to get my AirPods Pro to work with MS Teams on Windows 10:

    1. Go to Device Manager
    2. Select Sound, video and game controllers
    3. DISABLE the "AirPods Pro Stereo" driver

    I then make sure to Disconnect the AirPods Pro from my iPhone in Bluetooth settings.

    This works nearly 100% of the time for me.  Note that you should not open the AirPods Pro case however, as that has caused disconnections.

    Best of luck to all!

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  5. Anonymous
    2020-07-15T19:21:32+00:00

    There have been a lot of opinions expressed here that I presume were generated due to frustration, etc. Understandable, but not necessary.

    I have also found that Bose 700 headphones have similar problems with Teams.  Further more it seems that Bluetooth issues exaggerate them, just from the design perspective of the technology.  I share frustration that the air pod pros are not as usable and workable as I thought they would be.  Been contemplating returning them.  But i have found that if I tell teams I want to use  the air pod pros in stereo (tuning off their mic), then it works pretty well. Laptop mic, doesn't, but then external mic works well along with the air pod pros.  What is exasperating, which i believe is a Microsoft issue, is that when something else in the computer trys to take over the hearing from the air pad pro.  Even when something simple like someone joins an ongoing Teams meeting, and the message shows them waiting, then the hearing of the meeting is turned off, for a few moments. Similarly when someone sends you a chat, it disengages the audio for a time also.  That is very annoying and makes one miss part of the meeting and should not happen or should have an obvious work around, that I have not found....

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