Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-09-07T19:34:16+00:00

    All,

    i foubd this link on forums - this is a link to vote for airpods to be supported.

    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/33069673-support-for-airpods

    regards

    Stuart

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  2. Anonymous
    2020-09-06T16:28:25+00:00

    Hello Lisa

    Thanks for the reply (sorry only just seen it) but I had other issues with wireless bluetooth headsets such as them going into standby when not in use and having to be turned off and back on to work and also the Airpods would not stay in my ears. I bought them for wearing on my bike and for using in Teams meetings and as they wouldn't work for either so I went back to a Jabra USB headset which I use that works every time.

    It may be that a bluetooth adaptor would have worked better but luckily I was able to take them back for a refund.

    Robin

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  3. Anonymous
    2020-09-02T16:13:57+00:00

    Hi All,

    Our company also switched to teams from Skype for business.

    WorkAround: 

    When ever my airpods are active, when I first join the call in Teams mobile app, there will be no sound from airpods at all.

    I clicked on the speaker symbol, changed the speaker output to be the normal speaker on iphone and then changed it back to airpods. it then works perfectly fine. I was using this workaround every day for my Teams calls.

    I hope this helps others.

    Thank you.

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  4. Anonymous
    2020-09-01T20:31:57+00:00

    Brodus1Maximus - Maybe Apple does not want to comply with Microsoft's standard.  I expect it can be that both are at fault.

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  5. Anonymous
    2020-09-01T18:52:41+00:00

    Hi everyone,

    Here's the workaround that worked for me. I think someone else posted it but I can't find it so I want to surface it.

    As long as you have a separate microphone (built-in or external one) then you can disable the "Handsfree Telephony" option within the device settings in order to get them to work as headphones normally. This will mean you are stuck near your separate microphone but it will allow your airpods to work as headphones across applications.

    1. Search for "Bluetooth and other device settings" to get to the "Bluetooth & other devices" window. Then click "Devices and printers" on the right side under "Related settings".
    2. Right-click on your airpods and click "Properties".
    3. Go to the "Services" tab and deselect "Handsfree Telephony".

    This workaround is reasonable for me. If I need to move around while on a call, I just call in using my iPhone and the airpods work perfectly.

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