This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi Richard,
I have not tried changing volume within Teams except to mute or unmute microphone (which is my Surface's microphone). To control volume of what I hear, I use the "speaker" volume on the taskbar of my surface as well.
Nancy - agreed, but the volume cannot be controlled within Teams when it is fully possible with other tools. has anyone a solution to this?
If you have the Teams app on your iPhone, you can connect to the meeting on your phone and use your ear pods...you can still connect to the meeting on your computer and use your phone/ear pods for audio.
Dear Shawn,
It did not work for me in the beginning but it is working fine now. I am using MS Teams on Microsoft Surface daily.
Under Device Settings, I always have to open Blue Tooth Devices and click "connect" for my Airpod Pro. Once it shows "Connected. Music" (and not just "Connected" - it means Teams will pick it up.
Once that step is done, open Teams and under "Device Setting" in Teams, you should see it automatically changed to "Custom Setup" where speakers will be your Airpod and microphone will be your laptop. Cannot have both from Airpod - that does not work somehow.
One other step I did which may be the reason why it now works for me when it did not in the beginning - DO NOT pair Airpod to iPhone. I started out pairing to iPhone first and could not get it to work on MS Teams. Once I unpaired with iPhone, I had no problems with connecting the Airpods to my Surface and it just works seamlessly on MS Teams.
Hope the above helps!