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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
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I have to do this A LOT! It will work for maybe one call/meeting, and then it stops working.
Issue with Airpods and Teams (windows 10). Sound works, Mic doesn't....
Hi Shawn,
Is there any update on when this compatibility issue will be resolved? It's been almost 15 months since your initial reply and this issue is still ongoing. Having to manually go into the advanced sound controls for every single call is very annoying and for such a widely used model of headphones this seems like an issue that shouldn't exist.
Cheers,
Nick
Hi Cindy. I am not having any problems. Fingers crossed.
Maybe removing the pairing and adding it again might help?
Paul
Thanks for your reply. Since my original posting, I have had some success with the issue. Before my Teams meeting, I check that the airpods are paired with the Bluetooth on my Win 10 laptop. In the devices the airpods have to show as connected to both voice and music. If just voice, they will not work in Teams for me. Then I go into Teams and in settings | devices make sure the speaker is the airpods. It gets a little weird here because airpods is usually listed twice and I have to select the second option which is the one with (stereo) at the end to hear anything. I get no sound with the first selection. That seems to work well most of the time now, although occasionally the connection will drop which buggers up all audio on the computer (not just in Teams) and I have to reboot the computer. Doesn't happen often but an annoying disruption to my meeting when it does. The airpods have never worked for me as the microphone, but I use my webcam speaker for that by selecting it in devices in Teams (in reality it usually defaults to it for the microphone) and that combination seems to work. Don't get me started on poor connectivity of the airpods with my iPhone and iPad. That's the worst and puzzling given they're all Apple products.