Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-08-07T19:24:11+00:00

    Yes. I don't own any Jabra devices but as recommended above, I purchased a Jabra Bluetooth receiver. I plugged it in to my laptop, installed Jabra Direct, now I'm able to use my airpods with Microsoft Teams. I've done only 2 calls since then but both times worked perfectly. I didn't have to open the Jabra Direct app and mess with setting there.

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  2. Anonymous
    2020-08-07T18:48:12+00:00

    My IT guy was able to install Jabra Direct. We tested Teams right after, and it worked! I didn't have to go into Jabra Direct app and search or anything. I had another call this morning and it worked as well. I just have to make sure my Airpods are connected since I use a Bluetooth speaker to listen to music while I'm working. Hopefully this solved the issue for good! Thank you for your recommendation!

    You were able to use Jabra Direct for your AirPods?

    I downloaded it but it only seemed to want to pair with Jabra devices.

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  3. Anonymous
    2020-08-07T14:13:20+00:00

    My IT guy was able to install Jabra Direct. We tested Teams right after, and it worked! I didn't have to go into Jabra Direct app and search or anything. I had another call this morning and it worked as well. I just have to make sure my Airpods are connected since I use a Bluetooth speaker to listen to music while I'm working. Hopefully this solved the issue for good! Thank you for your recommendation!

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  4. Anonymous
    2020-08-07T07:55:36+00:00

    Hi no it wont work without software as this dongle as it doesnt have a physical pairing button, it needs the software to search for and pair with headsets

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  5. Anonymous
    2020-08-06T16:10:44+00:00

    My company just purchased AirPods Pro for me instead of what's on the approved list. We are moving to Microsoft Teams for everything. No more desk phone. AirPods Pro have noise canceling feature and I really need it, since it's kind of noisy in the server room where I have to be during the meetings from time to time.

    Anyway... I use it with my computer Windows 10  or my iPhone depending on the situation. If I don't want to use my iPhone, then I connect them to my computer in Bluetooth settings. After they are paired and connected, I can place/accept phone calls or participated in the meetings without any issues. If I want to use my iPhone, I connected them to iPhone and use with Microsoft Teams app.

    The only time mic is not working, if for the meeting I use Microsoft Teams on my desk, use "Other join options" and select "phone audio". If the desktop version of the Microsoft Teams dials out to my phone for the meeting, the mic won't work. This is the only scenario that I discovered that doesn't enable the mic. 

    To quickly connect my AirPods Pro to computer, I created a shortcut to Bluetooth setting page and placed it on my taskbar - "New" > "Shortcut"  > type "ms-settings:bluetooth" in the "Type the location of the item" field .  After AirPods Pro are paired, it doesn't take a lot of effort to switch from iPhone to Windows connection using that shortcut and selecting "connect" on Bluetooth settings page, under "Audio" > "Your's AirPods Pro". Even if the meeting is already in progress and AirPods Pro are still connected to you iPhone, takes a second to switch. That's if you don't want to use Microsoft Teams app on your phone. 

    I do have to manually connect them back to the iPhone, If I want to continue to use them with iPhone instead of computer. AirPods Pro will connect to last connected device after removed from case. 

    Not sure if the above works for AirPods. The above is for AirPods Pro. I would be surprised that it would be any different. 

    So far I don't have any complains about AirPods Pro. In my case they cover 99% of all the usage scenarios, whether with Windows 10 or iPhone Microsoft Teams. 

    Hope this helps...

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