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Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings. I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service. I run Teams on my Macbook Pro laptop.
Unfortunately, I can't get the Airpods working with Teams. People in the meeting can hear me perfectly, but I can't hear them. I'd appreciate it if somebody could offer some advice on how to get this configured.
Thanks.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Will it work without installing Jabra Direct? I plugged it in and my laptop recognizes it (shows up in Bluetooth Devises in setting as well as on the bottom right task bar as "Speakers"), but this is my company's laptop and not able to download it without admin's approval.
it is just a bluetooth usb receiver for a jabra headset, but just happens to work with airpods (i am on a call as we speak)
it may work with other makes but it could be because this receiver has bluetooth 4.2
i plug in the receiver, install jabra direct, click on search for new devices then hold the pairing button on the airpods case
works all the time :) highly recommended
https://www.jabra.co.uk/accessories/jabra-link-370#/#14208-08
No free solution but get yourself a Jabra 370 USB receiver and pair your airpods to that and it works 100%. Other brands or newer jabras might work. i think it has something to do with bluetooth hands free 4.0???
Can you tell me exactly how this little device works? I can't seem to find anything on Jabra 370 Bluetooth adapter and I'm not familiar with this thing at all.
Hi Colin Armstrong,
For the current situation, Airpods/ Airpods Pro are not in the list of Teams fully supported devices: USB audio and video devices. I have noticed that a part of users submitted similar feedback on Skype for Business UserVoice and Teams UserVoice. Please help us vote for the existed idea to notice the related team to improve the compatibility performance between Teams and Airpods devices. Thanks for your engagement.
To provide you with the best experience, Office for Mac supports Apple’s three most recent versions of macOS, 10.15, 10.14, and 10.13. If you’re on an unsupported version of macOS, your Office apps will still work but you would no longer receive any updates including security updates. Please kindly refer to this article: Microsoft OS requirements for Office 2019 for Mac and Office 365 for Mac
Best Regards,
Shawn
When will MS support AirPods? It is unacceptable to not do so given MS is making it's own customers more unhappy than Apple's. We'll all just continue to use Zoom when we need web conferencing, and Slack, until MS wakes up.
Please fix this. This is sooo annoying.