Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

344 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-04-13T01:56:14+00:00

    Hi!

    I managed to get it to work with Microsoft Teams (and Zoom) on my Surface Pro almost every time now.

    Before I sign in to any video call - I always check "Settings - Bluetooth and Other Devices - Audio"

    Make sure under Audio, Airpod must show as "Connected voice, music".
    Then in Teams, choose "Custom set up". Speaker is Airpod Pro. Microphone is my Logitec video cam.

    It WILL NOT work if you select Airpod as your microphone.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-03-31T20:18:27+00:00

    I can get my AirPods Pros working with teams for both speaker and mic if I have them connected, on, and chosen as the audio before starting Teams. I have to restart each time I connect them, but they work.

    Hi, the same works for me with my AirPods (not Pro): close Teams, put Aipods on and connect them to Mac, open Teams, Teams Settings and change Speakers and Micro to Airpods, and that's all.

    Anyway, It would be kind of Microsoft to fix this issue, many of workers use Airpods as a tool. Thanks.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-03-31T18:39:26+00:00

    Please fix.  This is a big deal for many, many users right now!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2020-03-30T10:24:54+00:00

    Hi,

    Just adding one more voice to the plea... Microsoft, we're not talking here about some edge and obscure wireless headset. We're talking one of the most widely used headsets in the world. And to make matters worse, the headset fully works in other apps in your operating system. Also, this issue has been known for months now.

    Can you please take this seriously and provide a proper fix?

    Thanks,

    Rafa.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-03-24T15:57:28+00:00

    I have this issue as well.  This is very frustrating.  I hope Microsoft fixes this issue soon.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments