Microsoft Teams and Apple Airpod compatability

Anonymous
2019-11-11T21:47:36+00:00

Hi - I use Microsoft Teams regularly (many times a day) to conduct business meetings.  I very recently bought a pair of Apple Airpods (Pro) as my old plug-in headphones stopped working after several years of service.  I run Teams on my Macbook Pro laptop.

Unfortunately, I can't get the Airpods working with Teams.  People in the meeting can hear me perfectly, but I can't hear them.  I'd appreciate it if somebody could offer some advice on how to get this configured.

Thanks.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-10T16:30:58+00:00

    I just started having the same problem.  I really cant believe that Airpods and Bose headphones are not on the supported audio devices.

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  2. Anonymous
    2021-02-08T16:27:16+00:00

    Have the same problem. Can't believe that Microsoft hasn't found a solution yet.

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  3. Anonymous
    2021-01-22T03:16:25+00:00

    Hi.

    My experience:

    1. On startup, Teams would connect with Airpods.
    2. Audio setup in teams recognizes Airpods Pro
    3. Meeting will start connected to Airpods Pro
    4. In the middle of the conversation/meeting the audio cuts out and goes to internal mic and speaker.
    5. Needs to re-connect bluetooth connection to Airpods Pro
    6. Then cut-out again

    On other sw like zoom and gogle meetings this doesn't happen

    Here's my current setup: 

    • Airpods Pro: Version 3A283
    • Mac OS: 11.1
    • MacBook Pro : 13 in, Early 2015
    • Teams Version:  1.3.00.33671

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  4. Anonymous
    2020-10-12T16:20:43+00:00

    I've already managed to get around, but it's not the optimal solution.

    To be able to use the earphones, I have to configure in Teams that the microphone to use is pc microphone and the speakers use the earphones.

    It is not the ideal situation as the pc microphone does not pick up as much sound as the headset microphone.

    If someone with Apple Airpods can try this option, perhaps it can help MS find an effective solution.

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  5. Anonymous
    2020-09-29T08:22:36+00:00

    Thanks to all of you who replied!

    It finally worked for me!  All I did was switch off bluetooth on my iPhone when I use  Airpod Pro for Teams calls on my Surface.  I did not change any settings on my Surface.

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