Teams is not opening on macbook

Anonymous
2020-02-04T16:55:17+00:00

Hello,

I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 
Thank you

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Anonymous
2021-02-15T16:59:15+00:00

Ok guys I am running Big Sur. What I had to do was as follow

  1. Open up you calendar and find a teams meeting.
  2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
  3. It will then ask you to login and once you do that it works.

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  1. Anonymous
    2020-10-22T06:29:51+00:00

    I had multiple attempts at accessing Teams, however it took some proper digging to figure out what's going on. 

    If you are running a Mac, uninstalling Teams will not remove all the associated files. 

    First, uninstall Teams by dragging to the Bin, but only from Finder where it should prompt for a password.

    Then go to ~/Library/Application Support and find the folder entitled "Teams" and drag this to the Bin as well. 

    While in the Application Support folder, ensure there isn't a com.microsoft.teams folder, but if there is Bin this one too. 

    Empty the Bin. 

    Reinstall as usual and that should work.

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  3. Anonymous
    2020-10-22T08:39:53+00:00

    I had multiple attempts at accessing Teams, however it took some proper digging to figure out what's going on. 

    If you are running a Mac, uninstalling Teams will not remove all the associated files. 

    First, uninstall Teams by dragging to the Bin, but only from Finder where it should prompt for a password.

    Then go to ~/Library/Application Support and find the folder entitled "Teams" and drag this to the Bin as well. 

    While in the Application Support folder, ensure there isn't a com.microsoft.teams folder, but if there is Bin this one too. 

    Empty the Bin. 

    Reinstall as usual and that should work. 

    I tried doing this with resetting the PRAM  https://youtu.be/dwkZScZ3AOw and it worked for me.

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  4. Anonymous
    2020-10-22T09:00:03+00:00

    Thanks a lot, I actually had to install the new operating system (Catalina) and Teams works fine with it. I guess the problem was the incompatibility of my old OS with the latest version of Teams.

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