Teams is not opening on macbook

Anonymous
2020-02-04T16:55:17+00:00

Hello,

I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 
Thank you

* Moved from Microsoft365/Mac

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Anonymous
2021-02-15T16:59:15+00:00

Ok guys I am running Big Sur. What I had to do was as follow

  1. Open up you calendar and find a teams meeting.
  2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
  3. It will then ask you to login and once you do that it works.

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  1. Anonymous
    2021-02-20T02:51:54+00:00

    Thank you so much, after a few hours of fighting to resolve this problem, including re-imaging my machine, this was the answer.

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  2. Anonymous
    2021-02-17T22:27:52+00:00

    I am in a similar situation except that I never even make it to a loading screen. The icon bounces in the Dock, I briefly see the Teams menu bar, and then it goes away, icon stops bouncing, and Teams never opens. No error message either. I have been able to uninstall and reinstall Teams, however, the issue reappears anywhere from a few days to a month later and I have to do it all over again. I'm running Big Sur on a Macbook Pro in a managed environment. Both Big Sur and Teams are the most recent version. All other Microsoft programs work, and Teams does work in a Chrome browser.

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  3. Jim G 134K Reputation points MVP
    2021-02-17T16:21:11+00:00

    The question becomes, how do you let Microsoft know they have a problem to solve with Teams for Mac? The usual answer I would give is to use the Help menu and choose the Feedback or Contact Support option, but Teams Help menu offers no such options.

    Alternatively, I would suggest the Teams UserVoice forum, but that has been closed.

    However, there is a dedicated Teams forum,

    I don't think I can move this conversation to the Teams forum myself, but I'll ask the forum owner to see if they can do it.

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  4. Anonymous
    2021-02-17T11:18:57+00:00

    It was not my intention to put any blame onto Nathan, rather to thank him for his response. My ire was directed at Microsoft and not Nathan, sorry Nathan if any offense was caused.

    Still, this does not change the fact that this should not be an accepted answer. This is a very temporary fix, if it works for everyone, and does not resolve the issues with Microsoft Teams on MacOS which so many users are experiencing.

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