Teams is not opening on macbook

Anonymous
2020-02-04T16:55:17+00:00

Hello,

I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 
Thank you

* Moved from Microsoft365/Mac

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Anonymous
2021-02-15T16:59:15+00:00

Ok guys I am running Big Sur. What I had to do was as follow

  1. Open up you calendar and find a teams meeting.
  2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
  3. It will then ask you to login and once you do that it works.

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  1. Anonymous
    2021-03-01T22:29:36+00:00

    Ok guys I am running Big Sur. What I had to do was as follow

    1. Open up you calendar and find a teams meeting.
    2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
    3. It will then ask you to login and once you do that it works.

    thank you this worked for meeee as well, the install file was different as well.

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  2. Anonymous
    2021-02-26T09:54:41+00:00

    Ok guys I am running Big Sur. What I had to do was as follow

    1. Open up you calendar and find a teams meeting.
    2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
    3. It will then ask you to login and once you do that it works.

    This worked great on Mac OS Big Sur 11.2.1. Thank you.

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    1 person found this answer helpful.
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  3. Anonymous
    2021-02-25T13:44:28+00:00

    it must be Microsoft issues as it has just started working, thank you for your help

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  4. Anonymous
    2021-02-25T13:36:24+00:00

    Can you tell us which solution worked for you so that we can try it also?

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