Teams is not opening on macbook

Anonymous
2020-02-04T16:55:17+00:00

Hello,

I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 
Thank you

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Anonymous
2021-02-15T16:59:15+00:00

Ok guys I am running Big Sur. What I had to do was as follow

  1. Open up you calendar and find a teams meeting.
  2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
  3. It will then ask you to login and once you do that it works.

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  1. Anonymous
    2020-07-14T13:16:54+00:00

    Well, I follow the instructions and it never worked, even I couldn't find the folders.

    Suddenly by mistake. I have MS Teams Open with the blank screen and the folders appears in the search and I was able to delete then.

    Then voila! MS Teams started without any problem.

    Poorly support from MS to doesn't fix without this issue.

    I have macOs Catalina 10.15.5 installed in Macbook Pro

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  2. Anonymous
    2020-07-10T14:28:31+00:00

    I have the same issue. 

    Is quite frustrating!

    Why corporate switch from Skype to this if MacOs wont be able to run this app.....

    I tried everything! I reinstalled the whole system

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  3. Anonymous
    2020-07-04T05:17:10+00:00

    Hi ETJR,

    Thank you for the posting in our forum community.

    According to your description, we understand that you cannot open MS Teams application on Mac, so in this given situation, first we suggest you to that if there is any new version update available for your Mac operating system, kindly try to update new version update for Mac operating system.

    Further, we suggest you to delete the “com.microsoft.teams” file folder under Application support folder. Kindly find the ~/Library/Application Support under spotlight search on Mac and delete the “com.microsoft.teams” file folder, After that kindly try to download and install Microsoft Teams from this mentioned link: https://teams.microsoft.com/downloads

    Hopefully above things can work for you.

    Regards,

    Darpan

    I have tried every thing but issue is still persist ! Even, Our school is using licensed version of Microsoft teams so i believe there must be support system too to handle such challenges. 

    can any one help.

    I'm a teacher and it's really difficult to arrange multiple machines for conducting online class.

    Microsoft please help

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  4. Anonymous
    2020-07-04T05:09:18+00:00

    Hello,

    I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

    We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

    This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 

    Thank you

    I'M also facing same issue, did you get any resolution if yes please help.

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