Teams is not opening on macbook

Anonymous
2020-02-04T16:55:17+00:00

Hello,

I have a user that uses a MacBook pro with Catalina on it. Recently teams have not been wanting to work on this user's computer. There were times where it was opened, but then froze and bogged down the performance of the MacBook. Sometimes it wouldn't open when the user would log into their computer for the day. It would just bounce and never open or give out an error. 

We have uninstalled and reinstalled the program to his computer but now it just bounces like it is opening but then never does open. I have looked at other solutions like deleting the ~/Library/Caches/com.microsoft.teams  and teams folder but again the same issue. 

This MacBook is about 1 month old and has the current update and the rest of the Microsoft office programs work fine on there. The user is currently using the web version of the teams to get by for now.  Wondering if there is anything we can try to get this working again. 
Thank you

* Moved from Microsoft365/Mac

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Anonymous
2021-02-15T16:59:15+00:00

Ok guys I am running Big Sur. What I had to do was as follow

  1. Open up you calendar and find a teams meeting.
  2. Once you click on the meeting like your going to join. It will pop up a message asking if you want to use the desktop app.
  3. It will then ask you to login and once you do that it works.

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  1. Anonymous
    2021-08-23T18:38:03+00:00

    Hi ETJR,Thank you for your reply. Regarding this, at once we suggest you that kindly try to compare your installed MS Teams Application Support settings with other user’s Mac operating system (Catalina) and try to identify that if any things is different in MS Team application in your Mac device OS.Kindly try to compare ~/Library/Application Support/com.microsoft.teams all setting with other mac user's MS Team Application Support.

    Also, Kindly try to also compare the ~/Library/ Application Support / Microsoft / Teams all settings with other user's mac and try to identify that if there is any difference in that settings under Teams folder. Let us feel free to contact us.Regards,Darpan

    I tried this and it works for me. Thank you!

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