Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-11-25T10:30:52+00:00

    Same problem. 

    Using Bose QS35 II. The headphones disconnects from bluetooth every time I join a meeting, 1-3 seconds in.

    Working flawless with all other apps except Teams.

    This is obviously a bug that needs to be fixed.

    Running MacOS Catalina 10.15.7.

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  2. Anonymous
    2020-11-26T13:39:14+00:00

    Hi, I have got the same problem with teams and JBL TUNE 220 TWS. I use teams on two different laptops and the same problem occurs. Teams disconnects earphones each time I have meetings. It is very annoying and difficult to have operative meetings

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  3. Anonymous
    2020-11-26T17:10:44+00:00

    Since mid oktober I have exactly the same issue as described here. I use a Bose QC Headset and get disconnected every 20min. Very annoying especially during client calls. It just happens with Teams and I do not have another headset connected

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  4. Anonymous
    2020-11-28T20:33:17+00:00

    Same problem. Disconnects exactly 15 minutes into every meeting.

    • B&O told me it’s due to a mislabeling of the bluetooth connection by Teams.
    • Microsoft tells me to buy one of the “certified” headsets on their shop page. Omg.

    One should almost think that microsoft has turned into (an) apple.

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  5. Anonymous
    2020-11-30T09:06:30+00:00

    I have the same problem with my headphones disconnecting 15 minutes into my Teams meetings, but only my Beoplay E8. No problem at all with my QC35 II... I keep the Bose headset off, so nothing is connected to Bluetooth beyond the B&O.

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