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Hi,
I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.
This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.
This is terribly agonizing - I can't hear the audio and get tuned out from the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.
I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.
I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.
I have no idea how to fix this.
Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore.
Please help fix this ASAP.
Additional meeting and call-related features and issues within Microsoft Teams for business
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm regularly having the same problem while in Teams on Windows 10.
Bluetooth connectivity is lost mid-meeting and I need to reboot to restore it - very embarrassing when in a meeting
Same issue here. Anyone was able to solve this problem?
Hi AndreLDSouza,
I think I had a couple of Teams updates, Windows updates and changed my headset as well. It seems to be working fine now. Lately, I haven't had issues losing bluetooth connectivity.
My bluetooth headset disconnects halfway through meetings when in the windows 10 app. No issues with bluetooth headset otherwise on web version or even listening to music, which I have done for 4-6 hrs straight without any problems. It's only in the teams app that it has issues staying connected longer than 20 minutes.
I have the same issue. My headphones are connected under devices, but for some reason they go into sleep mode and disconnect from the laptop. It is as if the headphones do not understand that there is in fact a signal coming from the Teams desktop app.