Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-05-26T18:11:38+00:00

    The Bluetooth device is configured properly. The problem is for some reason the device keeps getting disconnected with Teams meeting.

    The connection seems to work fine on the Web Version, Teams App on phone, even other applications on the same laptop.

    I don't see any settings under Teams -> Settings that disables the device.

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  2. Anonymous
    2020-05-28T06:18:40+00:00

    Hello Bin&10_V

    I am V. Arya, Independent Advisor, to work with you on this issue. Assuming you are using Teams app on Wndows 10 - Try to clear cache of Teams

    If Teams is already running - Right click on Microsoft Teams app con and Quit

    Press Windows key, hold it and press r

    Paste the following into Run Window

    %appdata%\Microsoft\teams

    Copy everything from this folder to some other place in your computer. Hence, it means that you will have a backup.

    Now delete everything within this folder

    Open Microsoft Teams app and now check

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  3. Anonymous
    2020-06-29T00:24:08+00:00

    I have a similar but slightly different issue:

    One of my Bluetooth devices will disconnect when I start a Teams meeting.

    I have a Bluetooth headset, keyboard and mouse.

    So far its been the mouse and keyboard (separate times & days) disconnecting, not the headset (yet)

    They just "lose connection" and then reconnect back after the meeting as if nothing happened?

    very annoying :-(

    Running Version 1.3.00.13565 (64 bit)

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  4. Anonymous
    2020-07-01T01:04:40+00:00

    I am having exactly the same issue, ironically enough my Microsoft Mouse and Microsoft Keyboard keep disconnecting after a little while when I am in Teams! Very annoying. I have to go to the Bluetooth & othe r devices settings and click on them to change them from being Paired to being Connected. I have to use another wired mouse to do this each time.... What the.....

    This has been going on for months for me now.

    Sort it out Microsoft

    I have a similar but slightly different issue:

    One of my Bluetooth devices will disconnect when I start a Teams meeting.

    I have a Bluetooth headset, keyboard and mouse.

    So far its been the mouse and keyboard (separate times & days) disconnecting, not the headset (yet)

    They just "lose connection" and then reconnect back after the meeting as if nothing happened?

    very annoying :-(

    Running Version 1.3.00.13565 (64 bit)

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    8 people found this answer helpful.
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  5. Anonymous
    2020-08-11T13:37:21+00:00

    Hi Bin&10_V!

    Did you fix your issue? I´ve the same problem yet...

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    3 people found this answer helpful.
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