Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-05-12T16:02:07+00:00

    Yes, please see my previous post on this regarding the Sony wf-1000xm4, this solution works for other headsets as well. I will repost here so people coming to this thread late can see:

    I FINALLY found the solution to getting my Sony wf-1000xm4 headphones to work in Teams. If you have another mic input and don't mind losing the onboard mic in the headphones follow the instructions below to disable the bluetooth telephony services in the headphones (or any other bluetooth device you wish). Simply disabling the driver for handsfree devices in the Device Manager does not accomplish this for Teams, which is what I had done previously for other apps that had this issue. The following solution will prevent Teams from trying to switch over to the device's Handsfree Telephony service.

    Open a file explorer window and in the location input, enter: Control Panel\All Control Panel Items\Devices and Printers

    Once you hit enter, you should see the screen below. Right click the device you wish to edit, click Properties, go to the Services tab in the Properties window, and uncheck Handsfree Telephony, then click Apply. Hope this helps you all from wanting to pitch your headphones across the room, or from swearing at Teams.

    Image

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  2. Anonymous
    2022-08-05T08:25:36+00:00

    Thanks for the solution, but do you have one for mac as well? since mac doesnt give same kind of access to the device profiles.

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  3. Anonymous
    2022-08-10T01:08:52+00:00

    Thanks for the solution, but do you have one for mac as well? since mac doesnt give same kind of access to the device profiles.

    No, I don't have a solution for macs, sorry. You could try searching how to disable Handsfree Telephony on macs. I got this result first thing: https://discussions.apple.com/thread/7495115

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  4. Anonymous
    2022-09-18T07:32:04+00:00

    I have a similar problem with a JBL device so I am going to guess something with JBL could be the problem if it’s just Microsoft then it could be a software error but if it happens on everything you may need to contact JBL

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  5. Anonymous
    2022-09-18T15:36:12+00:00

    In my case is a Grundig loudspeaker, so i would say its a Microsoft issue.

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