Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-01-28T16:17:20+00:00

    Thanks a lot. After so many days we have some workaround. If this a Microsoft teams problem why are not Microsoft addressed it yet.

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  2. Anonymous
    2022-02-04T16:51:17+00:00

    I just had this issue too... It's not Microsoft , it is the JBL Endurance Sprint headphones ... they have an auto-off "feature" that is not compatible with meetings. Only when Playing something (music, audio book etc) will they stay on for more than 5 mins. Terrible

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  3. Anonymous
    2022-02-19T06:59:50+00:00

    Hi,

    I am facing the same issue, please advise if you got any solution to this issue?

    Best regards,

    Binod

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  4. Anonymous
    2022-02-24T12:48:06+00:00

    Hi,

    I have exactly the same issue and i am using a Bluetooth Speaker Grundig SOLO that also has Telephone Handsfree feature to be used with a mobile phone, it seems.

    So, the issue is not related to your JBL headphones. Its a wide problem for many device types.

    In my case, bluetooth Grundig column, it switches off exactly every 15 minutes if i am on Zoom or Teams. Skype haven't tested yet.

    All drivers are up to date. All latetes Windows updates are installed

    Grundig with Music (YouTube Music,. e.g. then no disconnects.

    One thing i noticed is that after pairing, the description that appears on the devices is different.

    Maybe the below info helps the "Geeks" around here to have a clue for the problem.

    Image

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  5. Anonymous
    2022-05-11T07:26:38+00:00

    I have the same issue with a Sony WH-1000XM4 so it seems not only JBL.

    Listening to music no problem, when in call(local app & in Edge browser) the audio disconnects.

    Any solutions available yet?

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