Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2021-06-10T12:30:16+00:00

    Any solutions provided for this issue yet? I'm still losing MS Surface keyboard and mouse during teams meetings.

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  2. Anonymous
    2021-06-10T16:58:37+00:00

    Either:

    1. Microsoft is stumped on a solution.
    2. Microsoft does not actually read these posts, and therefore is not aware a solution is needed.
    3. Microsoft has more important problems to fix and this is on the wait list.

    As many have said, no problems encountered on the web or on Apple devices.

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  3. Anonymous
    2021-06-11T14:39:13+00:00

    Thank you RP. Can certainly agree with #1 and #2 responses. Difficulty with #3 in the remote work environment we live in today.

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  4. Anonymous
    2021-07-06T08:05:25+00:00

    My tribit 50 keep disconnect from teams whenever I on meeting, this is frustrating and end up i'm using wired on my tribit 50.

    What is the purpose if my tribit 50 is Bluetooth enabled hence I need to use wire?

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  5. Anonymous
    2021-07-15T14:38:17+00:00

    Just to back up the thread - I have exactly the same issue - using Bose QC. Have tried all the obvious steps.

    its an unusually round number - happens precisely every 40mins.

    usually just re-clicking the pairing on the headset works, but only if you get to it in time.

    I initially thought the problem was power management or something to do with the bluetooth driver - but have narrowed it down to only happening with the MS teams app.

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