Bluetooth device keeps getting disconnected during Teams meetings

Anonymous
2020-05-25T20:20:33+00:00

Hi,

I use the wireless JBL Endurance Sprint Headphones to connect to meetings on my Teams app on my work laptop.

This was working fine until a few days ago. But, from the past few days my headphones gets disconnected every few seconds.

This is terribly agonizing - I can't hear the audio and get tuned out from  the conversation. I need to turn on my headphones again every time it gets disconnected. I end up losing parts of the conversation and it gets extremely awkward frequently requesting the other person to repeat what they said.

I initially thought it might be my headphones, but it works really well with the same laptop on other applications. Works fine on other devices too.

I tried updating driver software for my Bluetooth device. Looks like it's up-to-date.

I have no idea how to fix this.

Similar questions had answers to uncheck the "Disable bluetooth device for power savings" under Power Management Tab ( Device Manager -> Bluetooth-> Adapter-> Properties). I don't see this tab anymore. 

Please help fix this ASAP.

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2020-05-25T21:40:40+00:00

    Hello Bin&10_V,

    My name is Juan Pedro and I'm a fellow customer and expert user. I will be more than happy to assist you today!

    If you go to your profile picture at the top of Teams, then Settings > Devices - do you see the device intended for use?

    Sincerely,

    Juan Pedro

    Independent Advisor

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  2. Anonymous
    2020-05-25T21:47:07+00:00

    Thank you for the assistance, Juan Pedro.

    Yes, I do see my device in Settings > Devices.

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  3. Anonymous
    2020-05-25T22:11:22+00:00

    Is this also happening in the Web version of Teams? https://teams.microsoft.com/

    Also, have you tried uninstalling and reinstalling Teams?

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  4. Anonymous
    2020-05-26T14:37:15+00:00

    I tried attending meetings through the Web version of Teams and the Teams App on my Android.

    I don't see the same problem on there.

    I see this happening only with the Teams App on my Desktop.

    I have attempted to uninstall and reinstall Teams, but the problem persists.

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  5. Anonymous
    2020-05-26T15:56:42+00:00

    Thank you for the clarification.

    Please try using these tips for configuring your Bluetooth if you are using Windows 10: https://support.microsoft.com/en-us/help/15290/...

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